“With the Dashboard, I can now easily identify the priority of action in stores, from best to worst. The results obtained with NEO include effective monitoring of my facilities, enabling more accurate and data-driven management.”

"With the implementation of NEO, decision-making for technical calls has become more reliable,as, in almost all cases, there really are problems, resulting in savings on calls. Another detail is the speed of technical support service, which is very effective and knows the processes well. Taking real-time monitoring into account, it is easier to monitor energy costs in food refrigeration.".”

 “[...] Performance reports allow us to know whether the equipment is operating in the best conditions, increasing its useful life and improving our operation. This resulted in a 100% reduction in time spent processing remote access to equipment and redirecting maintenance calls. Furthermore, we were able to digitize our processes and improve productivity. Today, we can diagnose problems in seconds and record the temperature of the equipment's sensors. NEO transformed the way we manage services, bringing savings, efficiency and peace of mind to our operation.”

“The NEO platform is an extremely versatile and reliable tool. With it, we were able to reduce service time, facilitate the opening of calls for our customers, improve communication with our technical assistants and have total control of our entire after-sales operation, with reports created tailored to meet all our internal control needs.

It’s worth remembering that this is just one of the many possible applications for this fantastic tool!”

Before using NEO, I constantly faced equipment breakdowns and unplanned downtime in my stores, which resulted in high maintenance costs.

Now, with the performance report, I can monitor whether my equipment is operating in the best conditions, which increases its useful life and improves the operation as a whole. This led to a 20% reduction in maintenance costs, including parts, compressors, number of calls and working hours. Furthermore, with the Dashboard, I can easily identify which stores need more attention, prioritizing operations more efficiently. NEO helps me daily not only to monitor calls, but also to analyze the service provided.”

“NEO has a support team always available to deal with technical problems (with monitoring, reducing system unavailability), and with issues related to food cold process. This is a big differentiator, as the support is not just limited to the NEO system, but also helps us resolve technical refrigeration problems.”

"Initially, with the issue of monitoring, which until then was done manually and was not effective, we were able to reduce parts and maintenance costs. Now, we are able to monitor performance and anticipate possible problems, in addition to having complete reports for better presentation in meetings.”

Located in São Paulo's interior, Confiança is a reference in the supermarket sector and has been using NEO since 2022 in its stores and distribution center.